Help Desk/LAN Support Technology - Computer Support Technology Certificate (Career)
Application Code 296
For curriculum information, contact the Business and Computer Systems Division—Room DH-239—443-518-1520.
This certificate is designed to meet the needs of individuals who are interested in providing IT services to companies through help desk support. Help desk institutes a multi-tiered troubleshooting approach by personnel with extensive technical knowledge. This certificate also prepares the student for the following certifications: CompTIA A+, Network+, CCENT (Cisco Certified Entry Networking Technician), and AMP NETCONNECT certification for copper fiber installation.
Suggested Semester 1
| CMSY-105 | Managing and Maintaining PCs and Mobile Devices I | 3 |
| CMSY-106 | Managing and Maintaining PCs and Mobile Devices II | 3 |
| CMSY-110 | Software Applications for Micros | 3 |
| CMSY-219 | Operating Systems | 3 |
| ELEC-140 | Network Cabling Systems | 3 |
Suggested Semester 2
| CMSY-158 | Fundamentals and Practice for Network+ Certification | 3 |
| CMSY-255 | Introduction to Unix and Linux | 3 |
| CMSY-256 | Linux Server Administration | 3 |
| CSCO-291 | Introduction to Networks | 3 |
| CSCO-292 | Routing and Switching Essentials | 3 |
Total Credit Hours: 30
*Many lab courses are offered as express classes; therefore, students may be able to take required prerequisite classes and the next class in the sequence in the same semester. These courses include CMSY-105, CMSY-106, CMSY-255, CMSY-256, CSCO-291, and CSCO-292.
For important information about this program, including the graduation rate and median debt of students who completed, please visit www.howardcc.edu/disclosure-helpdesk-lan-support-tech.