HMGT-244 Managing the Housekeeping Operation

This course assists students with the development of practical applications of housekeeping operation including the planning, organizing, staffing, and control techniques required to assure quality service. The course examines appropriate personal and professional practices, career opportunities, and organizational structures within a housekeeping department.

Credits

2

Prerequisite

HMGT-101 and HMGT-242

Hours Weekly

2 hours weekly

Course Objectives

1. 1. Develop a plan to execute the tasks and responsibilities appropriate to various housekeeping positions and
   describe inter/intra departmental relationships.
2. 2. Identify safe and efficient cleaning procedures (i.e. handling blood borne pathogens) for various
   housekeeping tasks that incorporate OSHA standards and requirements.
3. 3. Explain the use of performance and productivity standards to identify, plan, and organize cleaning
   responsibilities.
   
4. 4. Generate forecasts and calculate staffing requirements.
5. 5. Compare and contrast functions of various equipment used in the housekeeping department.
   
6. 6. Identify the housekeeping department’s role in facility renovation.
7. 7. Establish linen and uniform controls.
8. 8. Compare and contrast linen outsourcing and on-premise laundry facilities.
9. 9. Utilize current software and computer programs to develop housekeeping assignments (e.g. Word, Excel,
   Property Management System (PMS)).
10. 10. Evaluate the techniques for recruiting, selecting, training, scheduling, and motivating employees.
    
11. 11. Plan the budgeting and recordkeeping activities of a housekeeping department.
12. 12. Analyze financial statements (identify issues and problems, gather relevant information, and identify
    trends and present results).
13. 13. Gather information about a housekeeping operation and document sources appropriately.
14. 14. Evaluate methods of inventory controls – ordering, forecasting, etc.
15. 15. Describe the bidding process in relation to housekeeping operations.
16. 16. Identify social and economic trends (e.g. recycling) impacting housekeeping operations.
    

Course Objectives

1. 1. Develop a plan to execute the tasks and responsibilities appropriate to various housekeeping positions and
   describe inter/intra departmental relationships.
2. 2. Identify safe and efficient cleaning procedures (i.e. handling blood borne pathogens) for various
   housekeeping tasks that incorporate OSHA standards and requirements.
3. 3. Explain the use of performance and productivity standards to identify, plan, and organize cleaning
   responsibilities.
   
4. 4. Generate forecasts and calculate staffing requirements.
5. 5. Compare and contrast functions of various equipment used in the housekeeping department.
   
6. 6. Identify the housekeeping department’s role in facility renovation.
7. 7. Establish linen and uniform controls.
8. 8. Compare and contrast linen outsourcing and on-premise laundry facilities.
9. 9. Utilize current software and computer programs to develop housekeeping assignments (e.g. Word, Excel,
   Property Management System (PMS)).
10. 10. Evaluate the techniques for recruiting, selecting, training, scheduling, and motivating employees.
    
11. 11. Plan the budgeting and recordkeeping activities of a housekeeping department.
12. 12. Analyze financial statements (identify issues and problems, gather relevant information, and identify
    trends and present results).
13. 13. Gather information about a housekeeping operation and document sources appropriately.
14. 14. Evaluate methods of inventory controls – ordering, forecasting, etc.
15. 15. Describe the bidding process in relation to housekeeping operations.
16. 16. Identify social and economic trends (e.g. recycling) impacting housekeeping operations.