HMGT 180 Hospitality Management Internship
Students will spend at least 240 hours of directed study in a chosen area of the hospitality industry at an off-campus facility. The faculty instructor and industry mentor will provide and coordinate course objectives, applicable experiences, and evaluation. Students will maintain a written journal of internship experiences.
Hours Weekly
1 hour weekly plus field experience
Course Objectives
- 1. Explain the organizational structure of the internship site and describe the interdepartmental relationships
of all personnel. - 2. Discuss the duties and responsibilities of each departmental manager.
- 3. Explain the mission statement of the sponsoring internship site.
- 4. Demonstrate quality service skills that ensure guest and customer satisfaction.
- 5. Demonstrate ability to produce a quality product or perform a duty according to established standards.
- 6. Apply standards for guest and customer safety (e.g. H.A.C.C.P. and OSHA rules).
- 7. Perform manager-on-duty functions.
- 8. Participate in meetings (e.g. task force, management, staff).
- 9. Create and implement soft sell strategies.
- 10. Develop and implement work production schedules.
- 11. Develop and implement standards for equipment and facilities maintenance.
- 12. Maintain an inventory system.
- 13. Generate and maintain a training journal.
- 14. Complete a report directed to resolve an industry-related problem.
Course Objectives
- 1. Explain the organizational structure of the internship site and describe the interdepartmental relationships
of all personnel. - 2. Discuss the duties and responsibilities of each departmental manager.
- 3. Explain the mission statement of the sponsoring internship site.
- 4. Demonstrate quality service skills that ensure guest and customer satisfaction.
- 5. Demonstrate ability to produce a quality product or perform a duty according to established standards.
- 6. Apply standards for guest and customer safety (e.g. H.A.C.C.P. and OSHA rules).
- 7. Perform manager-on-duty functions.
- 8. Participate in meetings (e.g. task force, management, staff).
- 9. Create and implement soft sell strategies.
- 10. Develop and implement work production schedules.
- 11. Develop and implement standards for equipment and facilities maintenance.
- 12. Maintain an inventory system.
- 13. Generate and maintain a training journal.
- 14. Complete a report directed to resolve an industry-related problem.